Job Summary

We are seeking a proactive and organized Sr. Executive – Administration & Client Support to manage day-to-day administrative activities, client support, and sales coordination. The ideal candidate should possess strong communication skills, good knowledge of office productivity tools, and the ability to coordinate with customers, vendors, and internal teams effectively.

Key Responsibilities

Domain & Hosting Server Administration & Renewal Process

• Manage domain registration and renewal processes.
• Handle server activation and renewal activities.
• Manage AMC, domain, email server, SSL, and hosting server renewal processes.
• Maintain records of expiry dates and ensure timely renewals.
• Coordinate with service providers and internal technical teams.

Email & Collaboration Tools

• Manage Microsoft Outlook and email communications.
• Possess working knowledge of Microsoft 365 and Google Workspace (G Suite).
• Handle user account administration, basic troubleshooting, and DNS management.

Billing & Documentation

• Generate invoices and maintain accurate records.
• Prepare quotations, proposals, order forms, and other business documents.
• Maintain accurate documentation and filing systems.

Office Productivity Tools

• Proficient in Microsoft Word, Excel, and PowerPoint.
• Prepare reports, presentations, MIS statements, and business correspondence.

Vendor Coordination

• Coordinate with vendors, service providers, and business partners.

Client Support

• Provide first-level support and respond to customer queries.
• Coordinate with technical teams for issue resolution.
• Maintain customer communication and service records.

Front Desk & Administrative Management

• Handle front desk operations and visitor management.
• Manage incoming calls, emails, couriers, and office correspondence.
• Support general office administration activities.

Sales Support & Business Coordination

• Prepare proposals, quotations, and order forms.
• Support tele-calling and lead generation activities.
• Follow up with prospects and customers.
• Maintain sales and customer databases.

Meeting & Schedule Management

• Schedule meetings, demos, and appointments.
• Coordinate with clients and internal teams.
• Prepare meeting agendas and maintain meeting minutes when required.

Quality Management System

• Possess knowledge of ISO 9001:2015 standards and documentation requirements.
• Support the maintenance of quality records and process compliance.

Required Skills

• Good communication and interpersonal skills.
• Knowledge of Microsoft Outlook, Microsoft 365, Google Workspace (G Suite), and Zoho applications.
• Proficiency in MS Word, Excel, PowerPoint, and Tally ERP.
• Basic understanding of domains, hosting, servers, and SSL certificates.
• Strong coordination, documentation, and organizational skills.
• Ability to multitask and work independently.

Preferred Qualification

• Bachelor’s degree in Commerce, Business Administration, Computer Applications, or a related field.
• 3 years of experience in administration, client support, sales coordination, or office operations.